Content review and moderation policy

Published: 25/04/23

NCL Waiting Room is committed to providing a safe and welcoming environment for our users to navigate and access mental health and wellbeing resources through our website. As part of this commitment, we have developed this content review and moderation policy to ensure that all user-generated content on our website is appropriate, respectful, and compliant with our guidelines and legal requirements.

Content review and moderation guidelines:

NCL Waiting Room is committed to ensuring that all user-generated content on our website meets the following guidelines:

1. Appropriate: Content must not contain any inappropriate language, images, or videos that are offensive, discriminatory, or defamatory.
2. Respectful: Content must respect the opinions, beliefs, and values of others, and must not be used to bully, harass, or threaten other users.
3. Relevant: Content must be relevant to the topic and purpose of our website, which is to provide navigation of mental health and wellbeing resources to our users.
4. Legal: Content must not violate any applicable laws, regulations, or intellectual property rights, including copyright, trademark, and privacy laws.
5. Safe: Content must not contain any harmful or dangerous content.

Content moderation process:

NCL Waiting Room has established a content moderation process to ensure that all user-generated content on our website is reviewed and moderated to ensure compliance with our guidelines and legal requirements. This process includes the following steps:

1. Review: All user-generated content will be reviewed by our moderation team to ensure that it meets our guidelines and legal requirements.
2. Approve/Reject: Content that meets our guidelines and legal requirements will be approved and published on our website. Content that does not meet our guidelines and legal requirements will be rejected and never published on our website.
3. Escalation: Content that violates our guidelines or legal requirements may be escalated to our legal team or law enforcement authorities if necessary.

Reporting inappropriate content:

NCL Waiting Room encourages our users to report any content that they believe violates our guidelines or legal requirements. Users can report inappropriate content by contacting our moderation team through the contact details provided on our website. We take all reports of inappropriate content seriously and will investigate each report thoroughly.

Consequences of violating the content review and moderation policy:

NCL Waiting Room takes violations of our content review and moderation policy seriously. Any user who violates this policy may have their account and associated content removed from our website, be temporarily or permanently banned from using our website, or be reported to law enforcement authorities if necessary.

Review and update of the content review and moderation policy:

NCL Waiting Room will review and update this content review and moderation policy periodically to ensure that it remains relevant and effective. Any changes to the policy will be communicated to our users through our website and other appropriate channels.