Ask Listen Do – feedback, concerns and complaints

Ask Listen Do is a project to improve services for children, young people and adults with a learning disability, autism or both, their families and carers. It is led by partners across health, social care and education, working with people and families.

Ask Listen Do is about making it easier for people to give feedback, raise a concern or complain about their health care, social care or education. This improves lives, the services people receive and it helps to keep people safe. The project is about changing how things are done so people have their voices heard and have better experiences of services. Public sector organisations have a legal duty to do this under the Equality Act.

Ask Listen Do resources are designed to:

- Support organisations to listen, learn from and improve the experiences of children and adults who are autistic or have a learning disability, their families and carers.

- Make it easier for people, families and paid carers to give feedback, raise concerns and complain.